OLG Cookies Policy

At OLG, we use cookies and similar tracking technologies to operate our website, our OLG App, and our online gaming platform in a safe and efficient manner. This OLG Cookies Policy explains what cookies are, how we use them across olg.ca, our mobile applications, and any related services, and how you can manage your preferences. By continuing to browse or play on OLG Casino, you agree to our use of cookies as described below, unless you choose to disable them through your browser or device settings.

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or tablet when you visit our website or use our OLG App. We use cookies to recognize your device, remember your preferences, keep you securely logged in during your session, and understand how you interact with our games and services. Cookies do not harm your device and cannot be used to run programs or deliver viruses.

Why We Use Cookies

We rely on cookies for a number of important purposes connected to the operation of our regulated gaming site. Our goal is to make sure that every visit to OLG Casino is secure, personalized, and functions as intended, whether you are checking OLG winning numbers, browsing OLG slots, or placing a wager through PROLINE+.

• We use cookies to keep you signed in after OLG login and to protect your session while you play.
• We use cookies to verify that you are physically located within the Province of Ontario, as required by our licence conditions with the Alcohol and Gaming Commission of Ontario (AGCO).
• We use cookies to remember your language preference, account settings, and responsible gambling tools such as deposit limits and self-exclusion status.
• We use cookies to understand how players use our OLG casino app and desktop site, helping us fix errors and improve navigation.
• We use cookies to measure the performance of promotions, such as an OLG bonus code or a welcome offer, so we can present relevant information to you.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website and app to function. Without them, features such as casino olg login, secure deposits, and withdrawal requests would not work correctly. We use these cookies to authenticate your account, prevent fraud, and comply with FINTRAC identity verification requirements triggered by larger transactions.

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred display currency, sound settings, or whether you have dismissed a notification about an olg no deposit bonus or a current promotion. These cookies improve your overall experience but are not strictly required for core functionality.

Performance and Analytics Cookies

We use analytics cookies to collect information about how visitors use our site, including which pages are visited most often, how long sessions last, and whether players search for terms like olg review or olg promo code before registering. This data is aggregated and used only to help us improve our platform, our game library, and our customer support services.

Advertising and Targeting Cookies

With your consent, we and our advertising partners may use cookies to display relevant marketing messages about our offers, including new casino olg bonus campaigns, olg free spins promotions, or updates to our sports betting products. These cookies may track your activity across other websites to help us measure the effectiveness of our advertising campaigns. We do not use these cookies to target individuals who are excluded, self-excluded, or registered with My PlayBreak.

Cookies Used on Our Mobile Applications

When you download and use the OLG App or the PROLINE App, similar tracking technologies, including mobile identifiers and local storage, are used instead of traditional browser cookies. These technologies serve the same purposes described in this policy: keeping you logged in, verifying your location within Ontario, remembering your settings, and helping us understand how our OLG casino app is used so we can continue to improve it. If you prefer not to be tracked, you can adjust the privacy settings on your mobile device, though this may limit certain app features.

Third-Party Cookies

Certain features on our site, such as live chat support, payment processing through Visa, Mastercard, or INTERAC e-Transfer, and live casino games supplied by Evolution, may involve third-party providers that set their own cookies. We carefully select our partners and require that any third-party cookies used on our platform comply with applicable privacy laws and our own data protection standards. We do not control third-party cookies directly, and we encourage you to review the privacy practices of any external service linked from our site.

Managing and Disabling Cookies

You have control over how cookies are used on your device. Most web browsers allow you to view, delete, and block cookies through their settings menu. On mobile devices, you can typically manage tracking permissions within your device's privacy settings. Please note that if you disable strictly necessary cookies, you may not be able to complete olg login, access your account after you olg register, or process an olg deposit or olg withdrawal request successfully. Disabling functional or analytics cookies will not prevent you from using OLG Casino but may reduce the personalization of your experience.

• You can clear existing cookies at any time through your browser history and settings.
• You can set your browser to notify you before a cookie is placed, giving you the choice to accept or decline it.
• You can opt out of certain third-party advertising cookies through industry opt-out tools where available.

Cookies and Responsible Gambling

We use certain cookies to support our responsible gambling framework. These cookies help us recognize your account status, including any deposit limits you have set, whether you are enrolled in My PlayBreak, or whether you appear on the AGCO exclusion list. This allows us to restrict access appropriately and support safer play whenever you use casino olg online services, including access to live casino tables, draw-based lottery games, or PROLINE+ sports betting.

Data Protection and Your Privacy

Any personal information collected through cookies is handled in accordance with our separate Privacy Policy and applicable Canadian privacy legislation. We only retain cookie-derived data for as long as necessary to fulfill the purposes described in this policy, or as required by our regulatory obligations as a Crown agency of the Province of Ontario operating under AGCO's Registrar's Standards for Internet Gaming.

Updates to This Cookies Policy

We may update this OLG Cookies Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and where changes are significant, we will make reasonable efforts to notify you through our website or app. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have questions about this Cookies Policy or how we use tracking technologies across our website and OLG App, please contact our support team through live chat, by telephone at 1-855-978-7529 for online gaming enquiries, or by email at playersupport@olg.ca. We aim to respond to all enquiries within one business day.