OLG Responsible Gaming

At OLG, we believe that gaming should always remain an enjoyable form of entertainment. As the Ontario Lottery and Gaming Corporation, a Crown agency of the Province of Ontario, we are committed to providing a safe, secure and responsible environment for every player who visits olg.ca, uses our OLG app, or plays through OLG Casino online. We take responsible gaming seriously across every product we offer, including OLG slots, OLG live casino games, PROLINE+ sports betting, and our lottery draws, and we have built a wide range of tools to help you stay in control.

Our Commitment to Responsible Gaming

We operate OLG under the Registrar's Standards for Internet Gaming and are regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Our mission is to make sure that every player who logs in to their OLG Casino login can enjoy our games responsibly. We reinvest 100% of our profits back into the Province of Ontario, and part of that responsibility includes ensuring our players have the tools and knowledge they need to gamble safely.

We know that for the vast majority of people, playing at OLG casino is simply a fun pastime. However, we also recognize that gambling can become a problem for some individuals, which is why we have integrated responsible gaming features directly into our platform, our OLG casino app, and our customer support processes.

Age and Eligibility Requirements

We require all players to reside in Ontario and to be physically located in the province each time they play. Our lottery products are restricted to players who are 18 years of age or older, while our online casino and sports betting products, including OLG casino bonus offers and OLG free spins promotions, are restricted to players 19 years of age or older. We verify identity as part of our OLG register process, and we will never allow an underage individual to open or maintain an account with us.

Tools to Help You Stay in Control

Deposit and Spending Limits

We give you full control over how much you deposit into your account. Our minimum deposit is 15 CAD per transaction, with a maximum of 999,999 CAD, and we allow up to ten successful deposits per day. If you wish to adjust your OLG deposit limits, we make the process transparent: an increase to your limit takes seven days to take effect, while a decrease applies immediately, giving you an added layer of protection against impulsive changes.

My PlayBreak and Self-Exclusion

We offer My PlayBreak, our self-exclusion program that allows you to take a break from gambling for a period of your choosing. Once registered for My PlayBreak or listed on the AGCO exclusion list, you will be barred from accessing OLG casino login and all related gaming products. We take these restrictions seriously and enforce them consistently across our platform.

Reality Checks and Session Reminders

We encourage every player to set personal time limits when using our OLG app or playing on desktop. Regular reality checks help you keep track of how long you have been playing and how much you have spent, allowing you to make informed decisions about whether to continue your session.

Financial Safeguards We Have in Place

We have implemented strict financial controls to protect our players. Deposits of 3,000 CAD or more trigger a FINTRAC electronic identity check, and we block further deposits until identity has been verified. We also limit withdrawals to one successful request per day, paid only into a verified bank account held personally by the player. There is no OLG casino no deposit bonus that bypasses these checks, and we do not permit third-party deposits or withdrawals under any circumstances.

Our OLG withdrawal process is designed with your security in mind. We review and approve withdrawal requests daily, and if a verification request is not completed within 72 hours, it closes automatically and must be restarted. These measures exist to prevent fraud and to ensure that your funds remain protected.

Recognizing the Signs of Problem Gambling

We want every player to understand the warning signs that gambling may be becoming a problem. These signs can include:

We notice you are spending more money or time than you originally planned
You are chasing losses by depositing additional funds after a losing session
Gambling is affecting your relationships, work, or financial obligations
You feel anxious, irritable, or preoccupied with thoughts about playing OLG slots or placing bets
You are borrowing money or using funds meant for essential expenses to gamble

If any of these signs sound familiar, we strongly encourage you to make use of our responsible gaming tools or to reach out to a support organization for confidential help.

Support Resources We Recommend

We work closely with recognized support services to ensure that help is always available. If you or someone you know is struggling with problem gambling, we recommend contacting ConnexOntario, a free and confidential service available 24/7 across Ontario. We also encourage players to explore resources from the Responsible Gambling Council, which provides education and tools for safer play.

Our own Player Support team is available to discuss any concerns you may have about your play. You can reach us through live chat, available 24/7 for online gaming enquiries, by telephone at 1-855-978-7529 for gaming-related matters or 1-800-387-0098 for other enquiries, or by email at playersupport@olg.ca. We aim to respond to email enquiries within one business day, and we are always ready to guide you toward the appropriate self-exclusion or limit-setting tools.

Protecting Minors and Vulnerable Individuals

We take extensive measures to prevent underage access to our services. We verify age and identity during our OLG register process, and we monitor accounts for signs of vulnerability. Parents and guardians can also install filtering software on shared devices to prevent minors from accessing olg.ca, our OLG casino app, or any related gaming platforms.

Our Ongoing Responsibility

We continually review and update our responsible gaming policies to reflect best practices and regulatory requirements set out by the AGCO. Whether you are checking OLG winning numbers, browsing an OLG Casino bonus code, redeeming an OLG bonus code, or enjoying a session of OLG live casino games, we want your experience with us to remain positive, controlled, and enjoyable. We are proud to support responsible play across every corner of our platform, and we remain committed to putting player wellbeing first in everything we do.

Content updated: September 15, 2026