OLG Privacy Policy

We at OLG Online Casino are committed to protecting your personal information and respecting your privacy. As a Crown agency of the Province of Ontario, we operate under strict regulatory oversight, and this policy explains how we collect, use, disclose, and safeguard your data when you access OLG casino, lottery, and sports betting services through our website, our OLG app, or the PROLINE App. By registering an account with us or using our services, you acknowledge that you have read and understood this policy.

Information We Collect

When you complete olg register procedures or create an account, we collect personal details necessary to verify your identity, process transactions, and comply with our licensing obligations under the Alcohol and Gaming Commission of Ontario (AGCO). We collect the following categories of information:

• Identity information such as your full name, date of birth, and government-issued identification, which we require to confirm eligibility (18+ for lottery, 19+ for casino and sports betting) and residency in Ontario
• Contact details including your address, email, and phone number
• Financial information related to your olg deposit and olg withdrawal transactions, including linked bank account and card details used for deposit and payout purposes
• Account activity data, including your gaming history, olg slots and olg live casino sessions, wagering patterns, and use of PROLINE+ sports betting
• Technical data such as your IP address, device type, browser information, and login timestamps whenever you use olg login or casino olg login on desktop, mobile, or our OLG casino app
• Communications you send us through live chat, email, or telephone support

How We Use Your Information

We use the information we collect to operate our platform responsibly and in accordance with Ontario gaming regulations. Our purposes include verifying your identity and location each time you log in, processing your olg casino bonus offers and promotional entitlements, administering an olg promo code or olg bonus code you may redeem, and detecting and preventing fraud or underage access. We also use your data to communicate important account notices, respond to support inquiries, and improve the functionality of our website, OLG app, and PROLINE App. Where you have opted in, we may send you information about new olg no deposit bonus offers, olg free spins promotions, and other marketing communications; you may withdraw this consent at any time.

Identity and Location Verification

Because players must be physically located in Ontario each time they play, we use geolocation technology to confirm your location during every session. We also perform identity verification checks, including enhanced checks required by FINTRAC when a single deposit reaches 3,000 CAD or more. In such cases, further deposits are blocked until your identity has been successfully verified. We may offer an Express Verification option requiring a government ID photo and a selfie to expedite this process.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and OLG casino app to remember your preferences, keep you securely logged in, and analyze how you interact with our games and promotions. Cookies also help us tailor content, measure the performance of casino olg online campaigns, and ensure our platform functions correctly across devices. You can manage cookie settings through your browser, though disabling certain cookies may limit your ability to use some features of our services.

How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Regulatory bodies, including the AGCO and the Canadian Pari-Mutuel Agency, where horse racing wagering is supplied through Woodbine Entertainment Group
• Payment processors and financial institutions necessary to complete your olg deposit and withdrawal transactions
• Identity verification and fraud prevention service providers, including those required for FINTRAC compliance
• Law enforcement or government authorities where required by law or court order
• Service providers who support our technical infrastructure, customer support, and marketing operations under strict confidentiality obligations

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration. Our systems supporting olg casino login, financial transactions, and account data are protected with encryption and access controls. While we take reasonable steps to secure your information, no method of transmission or storage is completely secure, and we encourage you to safeguard your own login credentials and avoid sharing your account details with others.

Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including ongoing regulatory, financial, and legal obligations. Even after you close your account, we may retain certain records related to your gaming history, verification documents, and transaction data as required under AGCO standards and Canadian financial regulations.

Your Privacy Rights

You have rights regarding the personal information we hold about you, and we are committed to honoring these rights wherever applicable under Ontario and Canadian privacy law. These rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to withdraw consent for marketing communications, including offers related to an olg casino no deposit bonus or other promotions
• The right to request information about how your data has been used or disclosed
• The right to file a complaint with the applicable privacy regulator if you believe we have not handled your data appropriately

To exercise any of these rights, you may contact our Player Support team using the details provided below, and we will respond to your request within a reasonable timeframe.

Responsible Gaming and Self-Exclusion

We maintain records related to responsible gaming tools, including My PlayBreak enrollments and self-exclusion requests, to ensure individuals on the AGCO exclusion list are prevented from accessing our services. This information is processed strictly to support our regulatory obligations and to protect vulnerable players.

Third-Party Links

Our website and app may contain links to third-party websites, including payment providers or gaming content partners such as Evolution, IGT, and NetEnt. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or via email where appropriate. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this policy, your olg winning numbers account data, or how we handle your personal information, our Player Support team is available to assist you. You can reach us through live chat, available 24/7 for online gaming inquiries, by telephone at 1-855-978-7529 for gaming matters or 1-800-387-0098 for other enquiries, or by email at playersupport@olg.ca. We aim to respond to all email inquiries within one business day.